Review Stage
Measurable, valuable, continual improvement.
Unlike most Managed Print Service providers, TDP Global follows the ITIL framework of best practice, providing a complete end-to-end solution that doesn’t finish once your equipment has been installed.
Our review stage is a process of continual service improvement, providing reporting and guidance on creating and maintaining value for your company as your printing needs change.
Quarterly Review Meetings
Your accounts manager will meet with you and all other key stakeholders every quarter to review our Managed Print Service’s performance against the objectives set as the Design Stage. These objectives are based upon the Discovery Stage baseline. The aim is to ensure that we’re keeping your planned savings and efficiencies on track and continually improving.
Print Management Reporting
Insight to your organisation’s printing trends
Using the live Print Management Reporting from your system, your account manager will help you to identify unusual trends to inform training requirements or adjustments to any automated print rules and routing before they affect your organisation. For example:
- Printing by applications: Identify new and unnecessary colour printing by program type
- Time of day analysis: Identify misuse of printers, especially printing at irregular times such as weekends or evening
- Job size analysis: Helps to move larger jobs to the fastest and most cost effective devices
- Bulk printing analysis: Identify which printers produce the largest jobs to check for suitability of cost effectiveness
- Environmental analysis: Shows the benefit of initiatives to reduce paper usage in terms of trees, CO2 and energy saved
- Print analysis: Mono and colour cost and printers selected by individual, department and location
- Colour analysis: Examine trends in colour usage to identify the need for training or rules and routing
- Printer selection analysis: Are users selecting the output devices correctly, or are they just printing to the closest device regardless of the job they are printing?
The meetings also give you the opportunity to learn about new and upcoming print software and hardware solutions that will be of benefit for your organisation, helping you to manage your future budgets effectively.
Service Information Reporting
Critical Success Factor and KPI Performance Management
Service Information Reporting is essential for our continual service improvement, providing an actionable approach to reporting that shows how we are working to meet, or exceed, our stated Service Level Agreement (SLA) Key Performance Indicators (KPIs).
We collect a large amount of data about your printers each month, but we realise that you don’t want to wade through pages of statistics. That’s why our reports are presented using clear, easy to understand and unambiguous charts and graphs, with historical representations of past performance for you to compare. For example:
- 1st time fix rates: First contact resolution
- Engineer Response times: Broken down by within an hour, two hours, three hours or over four hours
- Charged print volumes: By device broken down by colour and mono
- Number of visits: Broken down by Preventative Maintenance Calls and Unscheduled Calls
- Toner deliveries: Broken down by physical machine location
- Asset Management: Helping you keep track of which devices are in operation and where they’re located